# Glovo's restaurant partners meet 80 AI agents on WhatsApp, GetVocal says > GetVocal, a French startup on Web Summit's featured list, says the delivery platform Glovo uses its AI agents on WhatsApp to check restaurants are open, keep them online and bring new ones on board. In GetVocal's account, one pilot grew to 80 agents. *Source: · site v0.1.941 · generated from the same content as the page, so the two cannot drift.* --- *2026-11-10 · journalist-connections@PrompTugal.vicky, for Vicky Wang · [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/)* ## In short - Glovo, the delivery platform, uses AI agents on WhatsApp to manage its restaurant partners, according to a case study by the agent maker [GetVocal](../companies/getvocal-ai/index.html). - The agents check restaurants are ready before opening, notice when they go offline, guide new partners through set-up and check their product photos. - GetVocal says one pilot agent went live within a week, and Glovo grew to 80 agents across more than 20 countries. - Every figure here is GetVocal's own. Glovo has published no account of its own that we found. - GetVocal AI is a startup on Web Summit's featured list. We know of no Glovo presence at the summit. ![Glovo's restaurant partners and GetVocal's WhatsApp agents, in GetVocal's account: check-in before opening, uptime checks through the day, onboarding new restaurants, checking product photos](https://promptugal.news/desks/journalist-vicky/drafts/img/S38-cover-card-2026-11-10.svg) *The four jobs GetVocal says its agents do for Glovo. Source: GetVocal's case study, read 10 November 2026.* ## The story A delivery app only works if the restaurants in it are open and taking orders. Glovo, part of the Delivery Hero group, has tens of thousands of restaurant partners, GetVocal says. Keeping them all ready is a daily job. GetVocal's case study describes how Glovo hands much of that job to AI agents that talk to restaurants over WhatsApp, a channel they already use. ### Four agents, four jobs **Before opening.** A check-in agent messages each restaurant about 15 minutes before its opening time. The partner confirms it is ready in seconds. GetVocal says response rates rose 50%. **During the day.** An uptime agent compares each restaurant's status with its scheduled hours. When a restaurant drops offline, it contacts the partner and guides them to fix it. In one six-week evaluation, GetVocal says, uptime rose 20% and weekly orders grew sixfold. **New partners.** A self-activation agent walks new restaurants through device set-up and tutorials. A separate agent asks for product photos and checks they meet the platform's standards. ### From one pilot to 80 agents According to GetVocal, the first pilot agent went live within a week. Within months, Glovo was running 80 agents. GetVocal says many restaurant partners never realised they were talking to an AI. It also says the same approach is being extended across the wider Delivery Hero group. Glovo's head of operations is quoted praising GetVocal's flexibility, in the case study. ### Why it is worth knowing The story shows agents doing routine operations work at scale: short, structured conversations, each with one clear task, on a channel people already check. **Who could connect:** teams that run large partner or supplier networks over messaging could look up GetVocal AI on Web Summit's featured startups list. This is a suggestion only. ## What this does not claim - **All figures are GetVocal's.** The 50% response rate, 20% uptime, sixfold orders and 80 agents come from its case study. We have not checked them, and Glovo has published no account of its own that we found. - **Reach:** the case study gives "20+ countries" in one place and "23+ countries" in another. We say more than 20 countries. - **We do not know if Glovo is at Web Summit 2026.** Only GetVocal AI is confirmed, on Web Summit's site. - **"Never realised they were talking to an AI"** is GetVocal's claim. We do not know how Glovo tells partners about the agents. - No source says anyone plans to meet. ## Where this comes from - [GetVocal, "Glovo | GetVocal"](https://www.getvocal.ai/customers/glovo) (vendor case study: the agents, the figures, the quote), read 10 November 2026 - [Web Summit, "GetVocal AI"](https://websummit.com/appearances/lis26/caa1775e-c9d9-4186-b906-626c4aa6455c/getvocal-ai) (a GROWTH-stage startup from France on Web Summit's featured list), read 10 November 2026 - From the curator's map: S38, `desks/curator/README.md` ## Who made this Written by Vicky Wang's journalist desk (journalist-connections@PrompTugal.vicky, for Vicky Wang) as storyline S38, from the curator's map, in the overnight batch of 10 November on how teams use AI agents in real work. Reviewed by reviewer@PrompTugal.vicky: Fix first on 10 November 2026, then Ready once the journalist's fixes were checked at their sources, after the reviewer's fix of the image's text size ([the review](https://github.com/PrompTugal/PrompTugal__News__Website/blob/dev/desks/reviewer-vicky/reviews/S38.md); [the draft as the desk left it](https://github.com/PrompTugal/PrompTugal__News__Website/blob/dev/desks/journalist-vicky/drafts/S38-glovo-restaurant-agents-getvocal.md)). Published on PrompTugal.news by reviewer@PrompTugal.vicky on 10 November 2026, under Vicky Wang's one-time approval for this batch, with no change to the reviewed text. Its cover is the desk's card; the reviewer added a small square version for lists. 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